Shipping policy
CELLVY Shipping Policy
Processing & Shipping Times
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Once your order has been processed, you will receive a confirmation email with tracking information.
- Shipping times vary based on your location and the shipping method selected at checkout.
Domestic Shipping (U.S.)
- Standard Shipping (7-10 business days) – Free on orders over $100
- Expedited Shipping (2-3 business days) – Additional fees apply
International Shipping
- We currently ship only within the United States.
- Shipping rates and delivery times vary depending on the destination and will be calculated at checkout.
Order Tracking
- Once your order is shipped, you will receive an email with a tracking number to monitor your delivery status.
- If you do not receive a tracking number within 5 business days, please contact us at contact@cellvybeauty.com.
Shipping Delays & Issues
- We are not responsible for delays caused by carriers, weather conditions, or customs processing.
- If your package is lost or delayed, please contact the carrier directly using your tracking number. If further assistance is needed, reach out to contact@cellvybeauty.com
Incorrect Address & Failed Deliveries
- Please ensure your shipping address is correct before completing your order.
- If a package is returned to us due to an incorrect address, additional shipping fees may apply to reship the order.
Damaged or Missing Items
- If your order arrives damaged or incomplete, please contact us within 7 days of delivery with photos of the damaged product and packaging.
For any shipping-related inquiries, reach out to our support team at cellvybeauty.com